RETURNS & EXCHANGES

Any FULL PRICED item/s of APPAREL can be returned within 15 days of the receiving date.

Send the item/s for return/exchange back to the specified address which will be given to you through email.

Make sure to include your order number and the reason/request for the return. We use this information to find your details and process your request as quick as possible.

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes etc. In the case that your items are returned without the original packaging, we will not be able to process your return. This may take up to 7-15 working days. Unfortunately we cannot refund duties, taxes or shipping charges.

NOTE: Please ensure there is no dust/fluff or cologne/perfume on all items sent back, they will not be accepted. 

Please keep a copy of your receipt of proof of shipment for any returns back to F1RSTCLASS. We recommend using tracked postage to ensure your item arrives safe and sound.

 

EXCHANGES

Only FULL PRICED items can be exchanged within 15 days of the purchase date. 

If you are wishing to exchange your item for another, please include your order number and the size/product you would like in exchange. Please note we are only able to hold items for 10 business days.

NOTE: Please ensure there is no dust/fluff or cologne/perfume on all items sent back, they will not be accepted. 

All goods must arrive in their original, unworn and resalable condition including tags, stickers etc. This may take up to 7-15 working days. Unfortunately we cannot refund duties, taxes or shipping charges.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

 

FAULTY OR INCORRECT ITEMS

In the case of faulty or incorrect items are received, please contact the F1RSTCLASS Team via thef1rstclasswardrobe@gmail.com Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

If an item is damaged through misuse, abnormal use or incorrect washing practices, F1RSTCLASS will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.

Once investigated, we will be able to provide you with information on how to return the item.

 

SALE OR PROMOTIONAL STOCK

All SALE items are final and cannot be returned, exchanged or refunded.

 

AFTERPAY RETURNS FOR EXCHANGE

When purchasing via Afterpay, you may send your item back to our F1RSTCLASS Team within 15 days of your original purchase for exchange of size. We are extending this to 30 days over the Christmas/New Years period.

All exchanges will be processed within 10 business days of receiving your parcel. Please note F1RSTCLASS is not able to refund sale items, or items purchased with a discount code.

When using Afterpay, you have the options to return one or all of your items for an exchange.

It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!

If your AfterPay contract is cancelled or amended you will be charged a $10 fee.

Please email us with all details, including order number, the reason a return is wanted etc and our team will work on dealing with your case as soon as possible. 

Email: thef1rstclasswardrobe@gmail.com